What’s the purpose of RMA number?
It’s used for returns tracking. We don’t accept return packages without RMA number.

How to obtain RMA number and how to use?
1. Firstly, customers should submit the returns application by sending email to seaedison04@gmail.com .

After approval, we will send the RMA number to you by email.

2. When you get the RMA number, you can print out or hand write in paper in two copies, one stick outside the parcel and one put inside the package.

RMA numbers should be clearly displayed on the return shipping label of any package being returned to GIM. 

Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Refund arrival time

After clarifying the refund matter, we will process the refund within 1 working day. Your money will be returned to your payment account.

Usually completed within 3 working days.

Return address

Before you return, please contact us to get the nearest return warehouse.

Have questions about this page? Please feel free to contact us: seaedison04@gmail.com